IFX Payments (DIFC) Limited, trading as IFX Payments, is registered in the Dubai International Financial Centre (DIFC), and is regulated by the Dubai Financial Services Authority (reference number: F009827). IFX Payments is located at Unit 31-45, Level 31, Central Park Offices, DIFC, Dubai, UAE
We've had a presence in Dubai, as a representative office, since 2013, so we’ve been tracking the changes occurring in the UAE for a while. It's an exciting time for financial services in the region.
In 2025, we were granted our category 3C licence by the DFSA, and can now offer our services to customers from within the UAE. Whether you're a long term partner or a new customer we're looking forward to delivering an enhanced offering.
Providing a personalised experience for clients based in Dubai or engaging with the region, supported by on-the-ground expertise.
We offer local USD and AED payment accounts in the UAE, meaning you can send and receive money, without unnecessary bank fees or delays.
We adopt stringent standards of risk management, governance and regulatory compliance to ensure your funds are transferred in the safest way possible.
IFX Payments is not a bank. We are authorised to provide custody and money services by the DFSA.
For payments made from banks in the UAE, funds can be received on the same day but may at times take one (1) working day. This is dependant on how quickly your bank is able to send the funds to us.
We use a process called “safeguarding.” This means that any money received from or held for a client is kept separate from IFX Payments’ operational funds. We do this by using the “segregation method” and depositing client money into accounts known as “client accounts” with banks or regulated financial institutions, which are permitted to accept or take deposits.
In the unlikely event of IFX Payments’ insolvency, winding-up or other act of insolvency, your funds will be subject to the DFSA’s ‘Client Money Distribution Rules’ as provided for under the DFSA Rules.
We are committed to providing the highest quality service to our clients, however, if you are unsatisfied with our service, please contact your Account Executive by phone or email in an attempt to resolve your complaint.
In the event this is unsuccessful or if your complaint involves your Account Executive, please email us at complaints@ifxpayments.com and a member of our team will be in contact with you directly.
Please be assured that the team member handling your complaint will be experienced in dealing with complaints, and will not be directly involved in the matter relating to the complaint. They will have the authority to settle your complaint or will have access to someone who has such authority.
If you remain dissatisfied with our final response, you are entitled to explore alternative avenues including seeking independent advice or, where appropriate, escalating the matter through external channels such as the DIFC Court.
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